Thank you for choosing Radiant Orbit! We aim to ensure your orders are delivered efficiently and on time. Below are the details of our shipping policies:
Shipping Cost:
- Free shipping within the USA
Order Cut-Off Time:
- 6:00 PM, Monday through Friday (GMT-05:00) Eastern Standard Time
Order Processing Time:
- Orders are processed within 1-2 business days.
Order Transit Time:
- Deliveries typically take 4-7 business days.
Shipping Methods:
- Most orders are shipped using 18-wheeler trucks through third-party freight carriers. For freight shipments, we’ll contact you to arrange a curbside delivery appointment. Please provide a valid phone number at checkout to ensure smooth coordination.
Order Confirmation and Tracking:
- Once your order is placed, you’ll receive a confirmation email confirming receipt and payment approval.
- Within 1-2 business days of dispatch, you’ll receive a shipment notification with a tracking number and link to monitor your order’s progress.
Address Changes:
- To update your shipping address, contact us within 24 hours of placing your order.
Cancellations:
- You can cancel your order anytime before dispatch. If the order has already shipped, refer to our refund policy for guidance.
Damages and Issues:
- Inspect your order upon receipt and notify us immediately if it’s damaged, defective, or incorrect. We’ll evaluate the issue and provide return shipping if needed.
Contact Us:
We value your trust and are here to assist with any questions or concerns about your shipping experience. Reach out to our customer service team for further assistance.
Company Name: Radiant Orbit
Phone: 778-200-5307
Email: support@radiantorbit.com
