FAQ

Frequently Asked Questions (FAQs)

1. How long does it take for my order to ship and arrive?
Orders are processed within 1-2 business days and typically delivered within 4-7 business days. While rare, delays may occur, but we strive for fast shipping. Any exceptions will be noted on the product page.

2. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of receiving your order.

3. Are returns free?
We cover return shipping costs for defective items. However, for returns due to customer preference or remorse, you’ll need to cover the actual shipping costs.

4. What payment methods do you accept?
We accept:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express

5. Can I cancel my order?
Yes, you can cancel your order for a full refund before it has shipped. To cancel, email us at support@radiantorbit.com.

6. What if my product arrives damaged?
Inspect your item(s) upon delivery. If damage is visible, note it when signing for delivery or write “suspect damage” if inspection isn’t possible. For damaged items, send photos to support@radiantorbit.com, and we’ll arrange a replacement or compensation.

7. How do I place an order?

Online:
Click “Add To Cart” on the product page.
Proceed to checkout.
Enter your shipping and billing information to complete your purchase.
By Phone: Call us at +1 (778) 200 5307 to place your order.

8. How will I know when my order ships?
You’ll receive a confirmation email immediately after placing your order, followed by a shipping notification with a tracking number once your order has been dispatched.

9. Do you send order confirmation emails?
Yes, you’ll receive a confirmation email at the address provided. Please ensure your email is entered correctly and save the email for your records.

10. Can I make changes to my order?
Yes, changes can be made at no extra cost before your order ships. Email support@radiantorbit.com to request changes. If there’s a price difference, we’ll adjust your total or send a custom invoice.

For further assistance or immediate inquiries, contact us at:
Email: support@radiantorbit.com
Phone: +1 (778) 200 5307