Refunds and Returns Policy

Returns Policy

Return Conditions:
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To qualify for a return, the item must be unused, in the same condition as when received, with tags intact, and in its original packaging. A receipt or proof of purchase is also required.

How to Return:

• To initiate a return, contact us at support@radiantorbit.com. If your return is approved, we will provide detailed instructions on how and where to send your package.
• Items sent back without prior return approval will not be accepted.

Return Shipping Costs:

• If the return is due to a defective or incorrect item, we’ll cover the return shipping costs.
• For returns due to a change of mind, you’ll need to cover the return shipping fees.

Restocking Fee:
A restocking fee of 25% applies to all returns.

Return Method:
All returns must be sent by mail.

Return Label:

• For damaged or defective items, contact us, and we’ll email you a return label. Simply download and print it.

Refunds:

• Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed within 3-5 business days and credited to your original payment method.

If Your Refund is Delayed:

• First, check your bank account again.
• Contact your credit card company, as it may take some time for the refund to post.
• Contact your bank, as processing times can vary.
• If you’ve done all this and still don’t see your refund, reach out to us at support@radiantorbit.com.

Damages and Issues:
Inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Exchanges:
We only exchange items that are defective or damaged. To request an exchange, email us at support@radiantorbit.com.

Address Changes:
To change your shipping address, contact us within 24 hours of placing your order.