Shoprider Expedition XL4 Mobility Scooter TE9

Shipping Cost: Free shipping within the USA Order Cut-Off Time: 6:00 PM, Monday through Friday (GMT-05:00) Eastern Standard Time Order Processing Time: Orders are processed within 1-2 business days. Order Transit Time: Deliveries typically take 4-7 business days. Shipping Methods: Most orders are shipped using 18-wheeler trucks through third-party freight carriers. For freight shipments, we’ll contact you to arrange a curbside delivery appointment. Please provide a valid phone number at checkout to ensure smooth coordination. Order Confirmation and Tracking: Once your order is placed, you’ll receive a confirmation email confirming receipt and payment approval. Within 1-2 business days of dispatch, you’ll receive a shipment notification with a tracking number and link to monitor your order’s progress. Address Changes: To update your shipping address, contact us within 24 hours of placing your order. Cancellations: You can cancel your order anytime before dispatch. If the order has already shipped, refer to our refund policy for guidance. Damages and Issues: Inspect your order upon receipt and notify us immediately if it’s damaged, defective, or incorrect. We’ll evaluate the issue and provide return shipping if needed. Contact Us: We value your trust and are here to assist with any questions or concerns about your shipping experience. Reach out to our customer service team for further assistance. Company Name: Radiant Orbit Phone: 778-200-5307 Email: support@radiantorbit.com

We are committed to providing the best prices online and want you to feel confident in your purchase. If you find a lower price from another online retailer, let us know, and we’ll beat it—no questions asked! Our 100% Price Match Guarantee comes with the following conditions: Promotions like rebates or "buy one, get one free" offers are excluded. The competitor’s website cannot be a discount or auction platform (e.g., eBay). The competitor must be an Authorized Retailer for the item in question. The price match is calculated based on the item price, sales tax, and shipping charges. Price matches are not applicable to exchange orders or replacements. Please Note: Some exclusions may apply.

Return Conditions: We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To qualify for a return, the item must be unused, in the same condition as when received, with tags intact, and in its original packaging. A receipt or proof of purchase is also required. How to Return: To initiate a return, contact us at support@radiantorbit.com. If your return is approved, we will provide detailed instructions on how and where to send your package. Items sent back without prior return approval will not be accepted. Return Shipping Costs: If the return is due to a defective or incorrect item, we’ll cover the return shipping costs. For returns due to a change of mind, you’ll need to cover the return shipping fees. Restocking Fee: A restocking fee of 25% applies to all returns. Return Method: All returns must be sent by mail. Return Label: For damaged or defective items, contact us, and we’ll email you a return label. Simply download and print it. Refunds: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be processed within 3-5 business days and credited to your original payment method. If Your Refund is Delayed: First, check your bank account again. Contact your credit card company, as it may take some time for the refund to post. Contact your bank, as processing times can vary. If you’ve done all this and still don’t see your refund, reach out to us at support@radiantorbit.com. Damages and Issues: Inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue. Exchanges: We only exchange items that are defective or damaged. To request an exchange, email us at support@radiantorbit.com. Address Changes: To change your shipping address, contact us within 24 hours of placing your order.